Ford vehicles are known across Canada for their toughness, performance, and innovation. Whether you drive a Ford F-150, Escape, Explorer, Edge, Bronco, or Mustang, Ford designs its vehicles to handle everyday driving and long-distance travel with confidence. Still, even the most reliable vehicles can face unexpected roadside problems.
That’s why Ford Canada includes Ford Roadside Assistance, a program designed to help drivers during common roadside emergencies. But many Ford owners don’t fully understand what’s covered, how long coverage lasts, or what happens when assistance isn’t available.
In this guide, we’ll break down what’s included with Ford Canada roadside assistance, its limitations, and how First Choice Towing supports Ford drivers when they need fast, reliable help.
Ford Canada Roadside Assistance is a complimentary service included with most new Ford vehicles sold in Canada. It’s designed to help drivers when their vehicle becomes disabled due to certain unexpected situations.
Coverage is typically included with:
New Ford vehicles (for a limited time)
Certified Pre-Owned Ford vehicles
Certain extended warranty or protection plans
The length and scope of coverage depend on your vehicle’s model year and warranty status.
Ford Canada roadside assistance focuses on common, non-collision roadside issues. Here’s what is usually included.
If your Ford becomes inoperable due to a mechanical failure or warranty-related issue, Ford Canada roadside assistance will arrange towing.
What’s covered:
Towing to the nearest Ford dealership or authorized repair facility
Towing when the vehicle cannot be driven safely
Important limitations:
Towing distance may be capped
Towing may be restricted to Ford-approved locations
Non-warranty issues may not qualify
How First Choice Towing Helps:
If you need towing to a repair shop of your choice, after warranty expiration, or outside Ford’s service rules, First Choice Towing provides flexible, fast towing without restrictions.
Flat tires are one of the most common roadside issues for Canadian drivers, especially during winter months.
Ford Canada roadside assistance may:
Replace a flat tire with your spare
Tow your vehicle if no usable spare is available
However, many newer Ford vehicles no longer include spare tires.
How First Choice Towing Helps:
Whether you need a tire change or safe towing to a tire shop, First Choice Towing ensures your Ford is handled properly, even in harsh weather or high-traffic areas.
Cold Canadian winters are tough on car batteries. Even newer Ford vehicles can experience sudden battery failure.
Ford roadside assistance includes:
Battery boost or jump-start services
Assistance when your vehicle won’t start due to a discharged battery
Limitations:
Battery replacement is not included
Repeated service calls may be restricted
How First Choice Towing Helps:
If a jump-start isn’t enough, First Choice Towing can tow your Ford safely to a repair shop or dealership for battery replacement.
Modern Ford vehicles use advanced key fobs and smart locking systems. Still, lockouts can happen due to:
Lost keys
Dead key fob batteries
Accidental locking
Ford Canada roadside assistance may provide lockout services, but coverage may be limited.
How First Choice Towing Helps:
With professional lockout assistance, First Choice Towing helps Ford owners regain access without damaging doors, locks, or windows.
Running out of fuel can happen during long drives, heavy traffic, or winter delays.
Ford Canada roadside assistance may:
Deliver a limited amount of fuel
Charge for the fuel itself, depending on plan details
How First Choice Towing Helps:
If fuel delivery isn’t available or your vehicle stalls in a difficult location, First Choice Towing can assist with fuel delivery or towing, depending on what’s safest.
In some cases, Ford roadside assistance may offer limited winching if your vehicle is stuck:
In snow
In mud
In a ditch near the roadway
Important note:
This service usually applies only if the vehicle is accessible and not severely stuck.
How First Choice Towing Helps:
For more complex recovery situations, First Choice Towing has the equipment and experience to safely recover your Ford without causing damage.
Understanding exclusions is crucial. Ford Canada roadside assistance generally does not cover:
Accident-related towing
Off-road recovery
Long-distance towing beyond limits
Repeated non-warranty service calls
Vehicle storage or repair costs
After warranty expiration (unless extended coverage exists)
This is where having a reliable local towing provider becomes essential.
When Ford roadside assistance isn’t available, delayed, or limited, First Choice Towing is the dependable alternative.
24/7 emergency towing and roadside assistance
Fast local response times
Flatbed towing for AWD, trucks, and SUVs
Safe handling of Ford gas, hybrid, and electric vehicles
No dealership-only towing restrictions
From compact Ford sedans to heavy-duty F-Series trucks, your vehicle is treated with professionalism and care.
Ford electric and hybrid vehicles, such as the Mustang Mach-E or hybrid F-150, may require special towing procedures to avoid drivetrain damage.
First Choice Towing understands these requirements and uses proper flatbed equipment to protect your investment.
Ford Canada roadside assistance offers valuable protection for common roadside problems—but it’s not unlimited. Coverage expires, towing locations are restricted, and certain situations simply fall outside Ford’s service terms.
That’s why Ford drivers across Canada choose to keep First Choice Towing as their trusted roadside partner.
When you need fast, flexible, and professional help—no matter the situation—First Choice Towing is always ready to respond, keeping you safe and moving forward.
